Refund policy

Last Updated: July 18, 2026

Thank you for shopping at Spotlight Shop. We appreciate your support of our locally inspired merchandise.

All Sales Are Final

Due to the limited-run nature of our products, all sales are final. We do not accept returns, exchanges, or refunds for reasons including:

Ordering the wrong size or color
Changing your mind
Deciding you no longer want the item
Ordering by mistake

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@spotlightshop.com.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

If we determine that the item is defective or we made an error in fulfilling your order, we will replace the item or provide another appropriate resolution at no additional cost.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Spotlight Shop is not responsible for lost or stolen packages. If you believe your package was lost, please contact the shipping carrier first. We will gladly assist where possible.

Order Changes & Cancellations

Orders begin processing quickly. For that reason, we cannot guarantee changes or cancellations after an order has been placed. If you need assistance, contact us as soon as possible and we will do our best to help.